Nova Scotia Power - HEAT Fund Assistance & Payment Options

Posted by Michelle Young on 24 March 2020

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Providing options and payment relief
We’ve been listening to you. We understand that many of you are concerned about the future, about employment insecurity and your ability to pay your bills. The last thing we want you to worry about is going without power during this tough time. We are here to help.

For at least the next 90 days, we will not be disconnecting customers for nonpayment. We’re also committed to being flexible, relaxing payment timelines, waiving penalties and fees on unpaid bills, and providing options for residential and small business customers. If you’re struggling to pay your bill, our Customer Care team is ready to listen and work with you, so you can stay as current as possible with your payments.

We also encourage those that can, to stay up to date with their payments. Not only will this avoid building up a balance, but it will help us support those who are most in need of financial assistance.

Support through the HEAT Fund

The Home Energy Assistance Top-up (HEAT Fund) is available annually to individuals and families in Nova Scotia who live on a low income to help pay their energy bill. The HEAT Fund is available through a partnership between the Government of Nova Scotia, Nova Scotia Power and The Salvation Army, and provides emergency assistance for all forms of home heating, including electric, propane, oil, wood, and natural gas.

Today with Emera, we are announcing a further donation of $500,000 to support customers through the HEAT Fund. 

We’re extending the application deadline indefinitely and waiving the application restriction on applying only every 24 months; meaning customers who received funding in 2019, can also apply for 2020. 

Customers can learn more about the program at

We are also pleased to announce that Emera will be contributing $500,000 to the United Way’s Atlantic Compassion Fund, supporting those most impacted by the COVID-19 pandemic across our region.